Contact SenseCAP
Contact our sales, enterprise, order, and technical-support teams.
Send a message
Your inquiry will be routed to our Orders & Payments team.
Official contact information
Direct lines and physical headquarters
Dedicated support engineers for enterprise IoT deployments
Official channels only
SenseCAP staff will never contact you first through third-party chat apps to request payments, passwords, or personal credentials. Always verify communication originates directly from @sensecap.io.
Get an answer faster
Self-service tools and instant resources available 24/7 without waiting.
Track Your Order
Check real-time dispatch, tracking numbers, customs clearance, and courier status.
Track shipment →Customer Support Center
Submit priority RMA tickets, download official firmware, and consult diagnostic manuals.
Open support →Customer FAQ
Answers to 44 common hardware, warranty, network deployment, and payment questions.
View all FAQs →Check Warranty
Verify factory warranty expiration dates and service coverage by device serial number.
Verify serial →Need immediate self-service help?
Access our knowledge base, diagnostic guides, or check your live shipment tracking without waiting.