Choose your exact device model to check package availability and download the matching update with a clearly named file.
The model must match the label on your hardware exactly. Installing firmware for another model can make the controller unusable.
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🔒A verified device serial number is required before downloading firmware.
The exact interface may vary by device model. Always follow the package notes supplied for your hardware.
Check the device model and hardware revision on the product label.
Save your device DevEUI, AppEUI, network session keys, and current configuration.
Open the device local console or web management interface, select the firmware upgrade tool, and upload the package.
Wait for the reboot, then confirm the firmware version, regional frequency plan, and uplink connectivity.
Send us your device serial number / EUI and hardware model details. Our support team will help identify the correct package before you update.
This helps us provide the correct model-specific file and support for your device.
Your serial number is used to unlock the selected device resources in this browser session.
